A. Absolutely. Dial 800-341-TOYS (8697) M-F 7:00 am - 3:30 pm (PT) if you're calling from the U.S. or Canada. Please have a credit card ready and provide the name of the Educational Consultant who owns the site so that she can get credit for your order. 

Q. Where else can I order or find out more about your products? 

Your Educational Consultant will be happy to answer any questions you may have. They can set up a personal shopping appointment or assist you in hosting a party where you can earn free products and other hostess benefits by sharing with your friends.  The Educational Consultant can also answer any questions about the product line, take your order, and even discuss the possibilities of starting your own business. Please feel free to call or E-mail your Educational Consultant using the contact information provided above.                                                              Back to Top

Q. Can I shop any time? 

Q. How do I know my personal information is secure?

We want you to know that your transaction at discoverytoyslink.com is both private and secure. We   use secure sockets layer (SSL) to encrypt and protect information you send to us, ensuring that you are dealing with the legitimate, secure Discovery Toys server. You can be assured that placing your order through our Web site is as safe as placing your order by phone or by mail. Please feel comfortable shopping with Discovery Toys and enjoy your experience. More information is available in our Privacy Statement.                                                                                          Back to Top

Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.

Internet sales are not specifically exempt from sales & use taxes. Discovery Toys, Inc. has activities in each state of the United States and each Canadian province  that subject it to state, provincial and local laws imposing sales tax collection. Therefore, Discovery Toys is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.  

The appropriate taxes (based on the "ship to" location) will be added to your order. This dollar amount will be reflected on your Order Summary screen. Shopping Cart cannot accommodate purchases made by a tax exempt organization. Please contact your Educational Consultant to place these orders.

In the United States, State and local sales taxes are based on the subtotal after delivery charges (shipping and handling)  in all states charging sales tax with the exception of IA, ID, LA, MA, OK, UT and WY where tax is based on the merchandise total only.                                                                                                                                           Back to Top

Q. How do I pay for an order I place on a discoverytoyslink.com Shopping Cart?  

American Express, VISA, MasterCard, and Discover Card (USA only) credit cards are accepted as payment for orders placed online. Debit or ATM cards with a credit card company logo, such as VISA and MasterCard are also accepted.  

Unfortunately, checks and money orders are not accepted. If you wish to pay by an alternate method, please contact your Educational Consultant directly.                                                                                                                       Back to Top

Q. What are my shipping and delivery choices?  

In the United States, we ship via common carrier ground from our Distribution Center in California (FOB shipping point).  For an additional charge, we also offer Expedited,  Standard Air or Priority Air Delivery in the contiguous U.S.  Shipments to Hawaii, Alaska, all U.S. Territories  and Post Office boxes are sent via USPS (United States Postal Service). All deliveries are based on business days, and do not include weekends or holidays. Click here for ground delivery transit time information. Standard Ground delivery times within the continental United States average 3-7 business days from the time your order ships (please allow for 2 to 3 days processing time.) Delivery can vary depending on the destination address.  

In Canada, we ship via common carrier ground from our Distribution Center in California (FOB shipping point). For an additional charge, you can select Standard Air for delivery to AB, BC, MB, ON, PQ and SK within 4 to 5 days from date of shipping. Please allow 2 to 3 days processing time. Please note we do not ship to a P.O. Box. Click here for ground delivery transit time information.                                                                                                                                  Back to Top

Q. What are the delivery charges? 

Q. Can I ship to an address outside of the US or Canada? 

Currently a Canadian resident may only ship within Canada; a U.S. customer may ship only to a U.S. address or an address within a U.S. territory. APO/FPO orders must be placed by contacting your Educational Consultant directly.                                                                                                                                                                             Back to Top

Q. Can I split an order and send it to two different addresses?  

At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders.               

Q. How will I know that my order has been received and is being processed?

You'll receive an order acknowledgment by E-mail once it's received. Orders leave our Distribution Center in California within 2 to 3 days of receipt. Your Educational Consultant can assist you if you have specific questions or concerns about your order.                                                                                                                                                             Back to Top

Q. What if I need to return a product that I purchased through discoverytoyslink.com? 

Any defective Discovery Toys product will be replaced at absolutely no cost to you. Our product warranty applies to manufacturer’s defects and excludes damage due to misuse or mishandling.

In addition, Discovery Toys backs every product with an unconditional satisfaction guarantee. If you are not completely satisfied, we’ll exchange your purchase or issue a refund at any time. You have our word on it!  

Contact your Educational Consultant, whose information is listed on your packslip, for additional information.

Q. I order often and do not want to continue to enter my name, address and all other pertinent information. Can I enter the information only once? Can I use it with every order I place?

Yes, you can maintain your information in My Account. Shipping and billing information may be maintained for your convenience when ordering. Credit card information is also stored in your account; however you may delete it after an order is placed if you prefer.  

Be sure that when you do log in to your account, you type your username and password exactly as you did when you registered. Your user name and password must be recorded. If you used all capital letters or all lowercase letters or a combination, make sure that you use the same letter type when you log in.                                                        Back to Top

Q. Will my Discovery Toys Educational Consultant receive sales credit/commission for my online order?  

Yes, your Educational Consultant will receive sales credit/commission for this order directly from Discovery Toys. This does not affect the total purchase cost of your order. Your cost remains the same. All orders are processed through an Educational Consultant. Discovery Toys corporate office does not process any orders directly from a consumer.

Q. I still have questions; where do I go for answers?

Your Educational Consultant is an excellent resource. Contact information is available at the top of any page in the Web site.  If she/he is unable to assist you, please E-mail us your question at any time to Contactdt@discoverytoys.net. We will get back to you by the end of the next business day. If you require immediate assistance, you may call us Monday through Friday 7:00 am to 3:30 pm PT at 800-341-8697 (TOYS).                                                                               Back to Top